Shipping policy

Where We Ship

Little Puku ships Australia-wide and internationally, including the United States, Canada, the United Kingdom, New Zealand and select European countries.

Where Your Order Ships From

• United States orders are fulfilled from our US warehouse (Washington State) for faster domestic delivery.
• All other orders are dispatched from our warehouse in Brisbane, Australia.

Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking as soon as your order is dispatched.

Shipping Rates & Delivery Estimates

Delivery estimates apply after dispatch and exclude any customs delays. The exact rate and free-shipping threshold for your order are always confirmed at checkout for your delivery country.

Destination	Standard delivery	Shipping cost
Australia	2–5 business days	Free over $65 AUD, otherwise $9.95 AUD
United States	5–7 business days	Free over $35 USD, otherwise $9.99 USD
New Zealand	5–10 business days	Free over $75 NZD, otherwise $12.95 NZD
United Kingdom	6–20 business days	Free over £45 GBP, otherwise £14.99 GBP
Canada	7–14 business days	Free over $50 CAD, otherwise $9.99 CAD
Europe (EU)	6–20 business days	Free over €45 EUR, otherwise €14.99 EUR
Rest of world	Varies by destination	Free over $100 AUD, otherwise $40 AUD

Expedited and express options, where available, are shown at checkout.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are the customer’s responsibility and are not included in our product or shipping prices. We recommend checking with your local customs office for more information.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can monitor your delivery status.

Lost or Delayed Packages

If your order hasn’t arrived within the estimated timeframe, please contact us at hello@littlepuku.com and we’ll investigate with the carrier on your behalf.

Contact Us

For any shipping enquiries, email us at hello@littlepuku.com or use our website contact form.